Shipping policy

Free shipping, made to order

Every CozySoak is made to order by our family in Elmira, New York, in small batches. Shipping is free on every order.

When it ships

Your CozySoak ships within 3 business days of your order. You'll get an email with a tracking number the moment it leaves. Delivery usually takes another 3 to 5 business days by USPS or UPS, depending on where you are.

Where we ship

We currently ship within the United States only.

What's in the box

The fleece cape, the Y-connector that splits your existing shower hose, the handheld shower wand, and a one-page setup guide. No tools are needed. If you'd like help with setup, email us and we'll walk you through it by phone.

Arrived damaged?

Email a photo to cozysoak@gmail.com and we'll send a replacement right away.

Questions

Email cozysoak@gmail.com. We answer within one business day.